Refund & Cancellation Policy

This policy explains how cancellations and refund requests are handled for FLEX TV plans.

Prepaid plans and renewals

Monthly, Quarterly, and Annual plans are prepaid for the selected term. FLEX TV plans do not renew automatically. To continue service after the current term, the customer must request and complete a new renewal through FLEX TV on WhatsApp.

Cancellation requests

Customers may request cancellation through WhatsApp. Because renewals are manual, cancellation means the customer does not wish to renew after the current prepaid term. A cancellation request does not, by itself, make the remaining time in the current term eligible for a refund.

Refund eligibility

Refund requests are reviewed individually. Refunds are not ordinarily provided after activation has been completed or access has been delivered, for partially used or unused subscription time, for changes of mind, or for device incompatibility that was disclosed before purchase.

Activation and technical support

Customers experiencing activation or technical issues should contact FLEX TV support promptly so our team can review the issue and provide assistance before a refund request is considered.

Consumer rights

Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer protection laws. Where those laws provide greater protection, they take precedence over this policy.

Request cancellation or support

Message FLEX TV on WhatsApp or email getflextv@gmail.com.